Using Our Services

General Conference Calling Procedures:

• ConferenceCall.com provides access to all conference calls and special services through toll-free lines.



• Once a new user has signed up they will be assigned a passcode and dial-in number to distribute to their participants.

• Ready-Call® Conferencing
• Reserved Events
  
  • Automated
  • Operator Assisted
  • Direct Event
• International Teleconferencing

1. Upon activation of your account, you will receive a toll-free dial-in number* and a unique conference entry code. Give the conference entry code to your meeting attendees, and reserve the Leader PIN for yourself as it will give you extra controls over your meeting (see Command Keys below).



2. At meeting time, everyone dials the toll-free number and enters the conference entry code.



3. If the Chairperson has not yet joined the call, Participants will hear music-on-hold until the Chairperson joins the meeting by entering the Leader PIN code when prompted. At that point, all lines will be activated.



4. As new callers enter, you will hear a tone to signal that they have joined the meeting.



5. To exit the conference at the end of the meeting, callers may simply hang up.

*Toll-free dial-in numbers serve the US, Canada, and Puerto Rico. For other locations, additional toll free numbers can be assigned. A toll dial-in number will also be assigned to your account to allow access for callers for whom toll-free access is NOT available. If you have questions regarding international conference calling, contact Account Managment at 1.800.624.6687 or click here for an overview of international options and rates.

Your Entry Code and Access Number:

• Conference Entry Code: This code is assigned by ConferenceCall.com when your account is activated. Give this number out to all those you wish to invite to a conference. Participants will automatically be placed on hold until a Leader PIN is entered to activate the conference.



• Leader PIN: The Leader PIN consists of 4-digits. Entering this code will activate the conference so that everyone can speak. You should be very cautious about giving out this code, as whoever has it will be able to use your conferencing account at any time.

Setup Options:

• Music-awaiting-chair allows participants to hear music while waiting for the chairperson to begin the conference. If immediate interaction is required, contact us to change this setting.



• Conference announcement is set to tone entry and silent exit; however, entry and exit options can be changed or the participant name may be announced.



• Number of lines available is set at 60 for all conferences; however, the number of lines is unlimited and can be increase or decreased according to your needs.

• Conference calls are accessed by dialing a toll-free conference center number, and entering a passcode which is specific to your meeting.  In a few cases, toll-free phone numbers which connect directly to a specific conference may be issued (i.e., Operator Assisted meetings.



• A reservation is required for each conference call.  Make your reservation in plenty of time to distribute the phone number and passcode to all invitees. To keep your meetings secure, we can only give information about how to access a particular call to the reserver or chairperson of that conference call. Reservations can be made 24/7 by calling 1.800.624.6687.



• Passcodes are activated 15 minutes before scheduled start time.  If participants try to call in before the passcode is activated, they will hear a fast busy signal. If you need to begin your conference earlier that the originally scheduled start time, call to reschedule.

This service is completely automated. Entry is quick & uncomplicated. No operator is present during the conference.

• Automated Call Entry
  Lines open 15 minutes early. Callers dial the assigned toll-free number and at the voice prompt they enter their specified passcode. If the passcode is valid, they will then be transferred into the automated interactive 'LIVE' call. Note: There is NO "Music-on-Hold" option with this service, so if you are the first caller, you will enter a silent conference. So if you don't hear anything after you connect, this is normal, and means the system is working correctly!



• Assistance
  If operator assistance is required during your call, press *0.

These conferences are completely customizable, so be sure to discuss your options in detail with a Account Managment Representative. Below are a few options that you can request from our operators as part of this service:

• Operator Answers All Calls
  The operator manually answers each incoming call asking for their name, company and any other specific information you require.



• Operator Dials out to Participants
  If the operator is provided with the names and numbers of the participants required on your conference call, the operator(s) will dial each participant and announce them into the call.



• Customized Script Reading
  Our operators can read any customized introduction or script during your conference call. Simply include detailed instructions when you make your reservation.



• Roll Call
  The operator can perform a roll call and provide a professional announcement to start your call.



• Question & Answer
  At your cue, the operator can facilitate a formal Q&A session. The operator will announce instructions for how to be placed in the "questions queue". Each questioner's line will be un-muted when it is their turn to speak.



• Touch-Tone Polling & Voting
  Either the conference chairperson or the operator may ask multiple-choice questions of the audience, and they can respond by pressing the appropriate number on their telephone. The operator will record the results, and report them to the conference chairperson or reserver, in the manner you specify.

For our international users we provide toll and toll-free lines. International callers have two options when using the toll line: dial-out or dial-in.

• Option 1, Dial-Out, allows an operator to connect the international parties to a call without incurring any long distance charges through their phone service provider.



• Option 2, Dial-In, allows callers to simply dial a different toll phone number to connect to our system and you will be charged for their call like any other conference call. International participants will be billed separately for this toll connection to the U.S. through their local telephone provider.